Shipping policy
At EMERSON JACK CALDWELL, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with fast, safe, and transparent shipping services. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. To ensure the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, allowing you to receive your order in the best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to global customers. Our standard international shipping normally takes 7–14 business days for delivery. The actual transit time may slightly vary depending on destination countries, regional logistics efficiency, and occasional customs clearance delays. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation
We offer fully transparent shipping fees with no hidden charges. All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be clearly displayed on your checkout page before you complete the payment, so you always know exactly what you are paying for.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees imposed by your local customs authority. These additional charges are the recipient’s responsibility, as we have no control over local customs regulations and fee standards. We highly recommend you check your local import policies and relevant rules before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt specialized, high-standard packaging solutions for all orders. We use high-strength, shockproof, and fresh-keeping packaging materials to fully protect products during international transit, effectively avoiding damage, leakage, or deterioration.
For high-value orders, we provide an optional shipping insurance service at checkout. Purchasing insurance adds extra protection to your shipment, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the parcel, and contact our customer support team immediately.
If you find any product quality defects or problems after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
Our professional customer support team is always ready to help. If you have any inquiries about order processing, shipping status, transit delays, customs clearance, or after-sales issues, feel free to contact us anytime. We will respond to your questions and provide professional guidance as soon as possible.
We continuously optimize our logistics and shipping system to deliver fresher, safer, and more reliable New Zealand seafood to your door. Thank you for shopping with EMERSON JACK CALDWELL!
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. To ensure the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, allowing you to receive your order in the best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to global customers. Our standard international shipping normally takes 7–14 business days for delivery. The actual transit time may slightly vary depending on destination countries, regional logistics efficiency, and occasional customs clearance delays. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation
We offer fully transparent shipping fees with no hidden charges. All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be clearly displayed on your checkout page before you complete the payment, so you always know exactly what you are paying for.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees imposed by your local customs authority. These additional charges are the recipient’s responsibility, as we have no control over local customs regulations and fee standards. We highly recommend you check your local import policies and relevant rules before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt specialized, high-standard packaging solutions for all orders. We use high-strength, shockproof, and fresh-keeping packaging materials to fully protect products during international transit, effectively avoiding damage, leakage, or deterioration.
For high-value orders, we provide an optional shipping insurance service at checkout. Purchasing insurance adds extra protection to your shipment, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the parcel, and contact our customer support team immediately.
If you find any product quality defects or problems after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
Our professional customer support team is always ready to help. If you have any inquiries about order processing, shipping status, transit delays, customs clearance, or after-sales issues, feel free to contact us anytime. We will respond to your questions and provide professional guidance as soon as possible.
We continuously optimize our logistics and shipping system to deliver fresher, safer, and more reliable New Zealand seafood to your door. Thank you for shopping with EMERSON JACK CALDWELL!